Booked through AMEX Platinum which usually gets us room upgrades and spending credits.
Negative Customer service and rude management! We don’t plan to return. Terrible Hard Rock Management! This Casino and Hotel was acquired by Hard Rock Management from MGM. To be expected when in Vegas!! We loved the volcano show, the short walk to señor frogs next door at TI and just the opportunity to stay here before it becomes a hard rock. We didn’t eat at the property but we did a bit of gambling and being non smokers found it quite tough to sit for along time due to the cigarette/cigar stench. Central to all, and we loved exploring all the other hotels surrounding. We didn’t get around to using the pools or gym, but we did peek at they looked fabulous and open year round! The location couldn’t get any better. The bell hop boys were kind and quick, and the signature hotel scent was very nice. It had a huge bathroom, very comfy king bed and great closet/storage for clothes. She gave us an upgraded room, with a lovely view on the 25th floor. The check in was a breeze and the lady at the front counter was so lovely and personable. It was my 2nd visit to Vegas, and my husbands first time. We stayed at the Mirage for 4 days in November 2022 celebrating our honeymoon.
